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How to become a METRO Italia customer

  • How to become a METRO Italia customer

If you are in possession of a foreign VAT- number and would like to gain access to the stores of Metro Italia Cash & Carry S.p.A. we kindly ask you to present the following documents:

1. METRO/Makro card of your home country
2. I.D. or passport
3. Taxpayer identification or certificate of your VAT-/Tax-Number
These documents need to be presented directly to the Customers' Reception (Accoglienza Clienti) of the METRO store in which you intend to make your purchase. 

If you wish to purchase in VAT-exemption, you must provide the following documents two months before your first purchase:

1. Tax office issued document with your VAT-number not more than 3 months old
2. I.D. or passport

Due to our business policy sales in VAT exemption are not made to the following business categories:

1. Wholesalers
2. Import/export activities

If you require further information, please contact us at:

Email: servizio.clienti@metro.it

Phone number from Italy: 800.800.808* 

Phone number from abroad: +39 02-45399101